Degraded performance of the Admin Panel and other apps due to Azure disruptions

Incident Report for CodeTwo

Resolved

This incident has been resolved.
Posted Oct 09, 2025 - 17:37 UTC

Monitoring

Microsoft has recovered most of affected resources. We are monitoring the results.
Posted Oct 09, 2025 - 13:17 UTC

Update

We’re seeing that the Azure Front Door Services issues are now also affecting users in the UK and UAE regions. As a result, Microsoft 365 users in these areas may experience intermittent login issues when accessing their M365 resources. Some CodeTwo apps - also hosted on Azure - may be impacted as well, due to the widespread nature of the disruption.

Important Reminder:
All email signatures are being appended as expected, and we are not observing any issues with mail delivery at this time.

You can follow updates on this Microsoft incident via:

https://x.com/MSFT365Status/status/1976221477859983782
https://status.cloud.microsoft (Note: this page may also be intermittently unavailable)
Posted Oct 09, 2025 - 10:41 UTC

Identified

Some of our apps - such as the Admin Panel and the Manage Signatures App - may experience degraded performance, including slow loading times or failure to load entirely. This issue is due to widespread disruptions affecting Microsoft 365 and Azure services. You can track updates via https://x.com/MSFT365Status/status/1976221477859983782 or https://status.cloud.microsoft, although the latter may also be intermittently unavailable as it's hosted by Microsoft.

Microsoft has identified its Front Door services as the likely cause, which is also impacting standard Microsoft 365 users. We are actively monitoring the situation on our end. Despite the app loading issues, email signatures continue to be appended correctly, and mail delivery remains unaffected.
Posted Oct 09, 2025 - 10:29 UTC
This incident affected: North Europe (Signature management (app.codetwo.com), Admin Panel (emailsignatures365.codetwo.com)), West Europe (Signature management (app.codetwo.com), Admin Panel (emailsignatures365.codetwo.com)), UK South (Signature management (app.codetwo.com), Admin Panel (emailsignatures365.codetwo.com)), Germany West Central (Signature management (app.codetwo.com), Admin Panel (emailsignatures365.codetwo.com)), and UAE North (Signature management (app.codetwo.com), Admin Panel (emailsignatures365.codetwo.com)).