Identified - Microsoft has identified the problem on their end. The issue was caused by incorrect information being written into Microsoft's entitlement caches due to a configuration error on Microsoft's end. Fortunately, the "bleeding" was minor, affecting only a small percentage of users.
Microsoft engineers have implemented and deployed a fix to prevent further impact on users. The caches are now being repopulated for end-users who were affected by this issue. Microsoft is confident that the problem will be fully resolved before the business day begins in EMEA on Monday.
Mar 15, 2025 - 08:52 UTC
Microsoft engineers have implemented and deployed a fix to prevent further impact on users. The caches are now being repopulated for end-users who were affected by this issue. Microsoft is confident that the problem will be fully resolved before the business day begins in EMEA on Monday.
Mar 15, 2025 - 08:52 UTC
Update - We are continuing to investigate this issue.
Mar 15, 2025 - 08:44 UTC
Mar 15, 2025 - 08:44 UTC
Update - We are continuing to investigate this issue.
Mar 15, 2025 - 07:40 UTC
Mar 15, 2025 - 07:40 UTC
Update - This issue continues to be under investigation. We have noticed that other vendors are reporting similar issues with their Outlook add-ins on their status pages, indicating this might be a Microsoft-related problem. Fortunately, the number of impacted end-users remains very low.
Server-side signature rules are functioning normally. Other components are also fully operational.
Mar 14, 2025 - 21:34 UTC
Server-side signature rules are functioning normally. Other components are also fully operational.
Mar 14, 2025 - 21:34 UTC
Update - We are continuing to investigate this issue. Microsoft has now engaged their Outlook and Office extensibility teams in Redmond to assist with the investigation. We can still confirm that the issue is random, affecting only a limited number of tenants and a small number of users within each affected tenant.
As a reminder: server-side signatures are functioning normally. Therefore, if you are using combo mode and the add-in is not working, signatures will still be added to your emails, but only after they have been sent.
If you have any questions, our Customer Support team can be reached here: https://www.codetwo.com/company/contact
Mar 14, 2025 - 19:21 UTC
As a reminder: server-side signatures are functioning normally. Therefore, if you are using combo mode and the add-in is not working, signatures will still be added to your emails, but only after they have been sent.
If you have any questions, our Customer Support team can be reached here: https://www.codetwo.com/company/contact
Mar 14, 2025 - 19:21 UTC
Update - We have received information from some of the users who experienced this problem that the add-in is visible in Outlook and working again. We are still investigating this issue with Microsoft.
Mar 14, 2025 - 15:33 UTC
Mar 14, 2025 - 15:33 UTC
Update - We are continuing to investigate this issue. At this time, we see that the majority of users remain unaffected. Please also note that cloud (server-side) signatures are functioning normally. Therefore, if you are using combo mode and the Addin is not working, signatures will still be added to your emails, but only after they have been sent.
Mar 14, 2025 - 11:57 UTC
Mar 14, 2025 - 11:57 UTC
Investigating - We are getting reports from Customers that Outlook signatures are not working for some users, and the CodeTwo Outlook Addin is missing. The issue affects only a subset of users within impacted tenants. We're investigating the problem together with Microsoft.
Mar 14, 2025 - 11:09 UTC
Mar 14, 2025 - 11:09 UTC
About This Site
Here you can check the health status of the CodeTwo Email Signatures 365 services in all regions. Visit our website to learn more about the product or contact us if you have any questions.
This page is updated by CodeTwo DevOps Team, who actively monitor all services 24/7/365.
Australia East
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Degraded Performance
Mail flow
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Operational
Signature adding (rules processing)
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Operational
Signature management (app.codetwo.com)
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Operational
Sent Items Update
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Operational
Admin Panel (emailsignatures365.codetwo.com)
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Operational
Azure AD data caching
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Operational
Onboarding
?
Operational
Outlook add-ins
?
Degraded Performance
Autoresponder management (app.codetwo.com)
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Operational
Autoresponder sending (rules processing)
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Operational
Attributes manager (attributes.codetwo.com)
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Operational
My user info editor (user.codetwo.com)
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Operational
One-click surveys (ratings counting)
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Operational
CodeTwo Insights (insights.codetwo.com)
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Operational
Canada East
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Degraded Performance
Mail flow
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Operational
Signature adding (rules processing)
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Operational
Signature management (app.codetwo.com)
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Operational
Sent Items Update
?
Operational
Admin Panel (emailsignatures365.codetwo.com)
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Operational
Azure AD data caching
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Operational
Onboarding
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Operational
Outlook add-ins
?
Degraded Performance
Autoresponder management (app.codetwo.com)
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Operational
Autoresponder sending (rules processing)
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Operational
Attributes manager (attributes.codetwo.com)
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Operational
My user info editor (user.codetwo.com)
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Operational
One-click surveys (ratings counting)
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Operational
CodeTwo Insights (insights.codetwo.com)
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Operational
Germany West Central
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Degraded Performance
Mail flow
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Operational
Signature adding (rules processing)
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Operational
Signature management (app.codetwo.com)
?
Operational
Sent Items Update
?
Operational
Admin Panel (emailsignatures365.codetwo.com)
?
Operational
Azure AD data caching
?
Operational
Onboarding
?
Operational
Outlook add-ins
?
Degraded Performance
Autoresponder management (app.codetwo.com)
?
Operational
Autoresponder sending (rules processing)
?
Operational
Attributes manager (attributes.codetwo.com)
?
Operational
My user info editor (user.codetwo.com)
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Operational
One-click surveys (ratings counting)
?
Operational
CodeTwo Insights (insights.codetwo.com)
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Operational
North Central US
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Degraded Performance
Mail flow
?
Operational
Signature adding (rules processing)
?
Operational
Signature management (app.codetwo.com)
?
Operational
Sent Items Update
?
Operational
Admin Panel (emailsignatures365.codetwo.com)
?
Operational
Azure AD data caching
?
Operational
Onboarding
?
Operational
Outlook add-ins
?
Degraded Performance
Autoresponder management (app.codetwo.com)
?
Operational
Autoresponder sending (rules processing)
?
Operational
Attributes manager (attributes.codetwo.com)
?
Operational
My user info editor (user.codetwo.com)
?
Operational
One-click surveys (ratings counting)
?
Operational
CodeTwo Insights (insights.codetwo.com)
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Operational
North Europe
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Degraded Performance
Mail flow
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Operational
Signature adding (rules processing)
?
Operational
Signature management (app.codetwo.com)
?
Operational
Sent Items Update
?
Operational
Admin Panel (emailsignatures365.codetwo.com)
?
Operational
Azure AD data caching
?
Operational
Onboarding
?
Operational
Outlook add-ins
?
Degraded Performance
Autoresponder management (app.codetwo.com)
?
Operational
Autoresponder sending (rules processing)
?
Operational
Attributes manager (attributes.codetwo.com)
?
Operational
My user info editor (user.codetwo.com)
?
Operational
One-click surveys (ratings counting)
?
Operational
CodeTwo Insights (insights.codetwo.com)
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Operational
West Europe
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Degraded Performance
Mail flow
?
Operational
Signature adding (rules processing)
?
Operational
Signature management (app.codetwo.com)
?
Operational
Sent Items Update
?
Operational
Admin Panel (emailsignatures365.codetwo.com)
?
Operational
Azure AD data caching
?
Operational
Onboarding
?
Operational
Outlook add-ins
?
Degraded Performance
Autoresponder management (app.codetwo.com)
?
Operational
Autoresponder sending (rules processing)
?
Operational
Attributes manager (attributes.codetwo.com)
?
Operational
My user info editor (user.codetwo.com)
?
Operational
One-click surveys (ratings counting)
?
Operational
CodeTwo Insights (insights.codetwo.com)
?
Operational
West US
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Degraded Performance
Mail flow
?
Operational
Signature adding (rules processing)
?
Operational
Signature management (app.codetwo.com)
?
Operational
Sent Items Update
?
Operational
Admin Panel (emailsignatures365.codetwo.com)
?
Operational
Azure AD data caching
?
Operational
Onboarding
?
Operational
Outlook add-ins
?
Degraded Performance
Autoresponder management (app.codetwo.com)
?
Operational
Autoresponder sending (rules processing)
?
Operational
Attributes manager (attributes.codetwo.com)
?
Operational
My user info editor (user.codetwo.com)
?
Operational
One-click surveys (ratings counting)
?
Operational
CodeTwo Insights (insights.codetwo.com)
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Operational
UK South
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Degraded Performance
Mail flow
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Operational
Signature adding (rules processing)
?
Operational
Signature management (app.codetwo.com)
?
Operational
Sent Items Update
?
Operational
Admin Panel (emailsignatures365.codetwo.com)
?
Operational
Azure AD data caching
?
Operational
Onboarding
?
Operational
Outlook add-ins
?
Degraded Performance
Autoresponder management (app.codetwo.com)
?
Operational
Autoresponder sending (rules processing)
?
Operational
Attributes manager (attributes.codetwo.com)
?
Operational
My user info editor (user.codetwo.com)
?
Operational
One-click surveys (ratings counting)
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Operational
CodeTwo Insights (insights.codetwo.com)
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Operational
UAE North
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Degraded Performance
Mail flow
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Operational
Signature adding (rules processing)
?
Operational
Signature management (app.codetwo.com)
?
Operational
Sent Items Update
?
Operational
Admin Panel (emailsignatures365.codetwo.com)
?
Operational
Azure AD data caching
?
Operational
Onboarding
?
Operational
Outlook add-ins
?
Degraded Performance
Autoresponder management (app.codetwo.com)
?
Operational
Autoresponder sending (rules processing)
?
Operational
Attributes manager (attributes.codetwo.com)
?
Operational
My user info editor (user.codetwo.com)
?
Operational
One-click surveys (ratings counting)
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Operational
CodeTwo Insights (insights.codetwo.com)
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance