All Systems Operational

About This Site

Here you can check the health status of the CodeTwo Email Signatures 365 services in all regions. Visit our website to learn more about the product or contact us if you have any questions.


This page is updated by CodeTwo DevOps Team, who actively monitor all services 24/7/365.

Australia East ? Operational
Mail flow ? Operational
Signature adding (rules processing) ? Operational
Signature management (app.codetwo.com) ? Operational
Sent Items Update ? Operational
Admin Panel (emailsignatures365.codetwo.com) ? Operational
Azure AD data caching ? Operational
Onboarding ? Operational
Outlook add-ins ? Operational
Autoresponder management (app.codetwo.com) ? Operational
Autoresponder sending (rules processing) ? Operational
Attributes manager (attributes.codetwo.com) ? Operational
My user info editor (user.codetwo.com) ? Operational
One-click surveys (ratings counting) ? Operational
CodeTwo Insights (insights.codetwo.com) ? Operational
Canada East ? Operational
Mail flow ? Operational
Signature adding (rules processing) ? Operational
Signature management (app.codetwo.com) ? Operational
Sent Items Update ? Operational
Admin Panel (emailsignatures365.codetwo.com) ? Operational
Azure AD data caching ? Operational
Onboarding ? Operational
Outlook add-ins ? Operational
Autoresponder management (app.codetwo.com) ? Operational
Autoresponder sending (rules processing) ? Operational
Attributes manager (attributes.codetwo.com) ? Operational
My user info editor (user.codetwo.com) ? Operational
One-click surveys (ratings counting) ? Operational
CodeTwo Insights (insights.codetwo.com) ? Operational
Germany West Central ? Operational
Mail flow ? Operational
Signature adding (rules processing) ? Operational
Signature management (app.codetwo.com) ? Operational
Sent Items Update ? Operational
Admin Panel (emailsignatures365.codetwo.com) ? Operational
Azure AD data caching ? Operational
Onboarding ? Operational
Outlook add-ins ? Operational
Autoresponder management (app.codetwo.com) ? Operational
Autoresponder sending (rules processing) ? Operational
Attributes manager (attributes.codetwo.com) ? Operational
My user info editor (user.codetwo.com) ? Operational
One-click surveys (ratings counting) ? Operational
CodeTwo Insights (insights.codetwo.com) ? Operational
North Central US ? Operational
Mail flow ? Operational
Signature adding (rules processing) ? Operational
Signature management (app.codetwo.com) ? Operational
Sent Items Update ? Operational
Admin Panel (emailsignatures365.codetwo.com) ? Operational
Azure AD data caching ? Operational
Onboarding ? Operational
Outlook add-ins ? Operational
Autoresponder management (app.codetwo.com) ? Operational
Autoresponder sending (rules processing) ? Operational
Attributes manager (attributes.codetwo.com) ? Operational
My user info editor (user.codetwo.com) ? Operational
One-click surveys (ratings counting) ? Operational
CodeTwo Insights (insights.codetwo.com) ? Operational
North Europe ? Operational
Mail flow ? Operational
Signature adding (rules processing) ? Operational
Signature management (app.codetwo.com) ? Operational
Sent Items Update ? Operational
Admin Panel (emailsignatures365.codetwo.com) ? Operational
Azure AD data caching ? Operational
Onboarding ? Operational
Outlook add-ins ? Operational
Autoresponder management (app.codetwo.com) ? Operational
Autoresponder sending (rules processing) ? Operational
Attributes manager (attributes.codetwo.com) ? Operational
My user info editor (user.codetwo.com) ? Operational
One-click surveys (ratings counting) ? Operational
CodeTwo Insights (insights.codetwo.com) ? Operational
West Europe ? Operational
Mail flow ? Operational
Signature adding (rules processing) ? Operational
Signature management (app.codetwo.com) ? Operational
Sent Items Update ? Operational
Admin Panel (emailsignatures365.codetwo.com) ? Operational
Azure AD data caching ? Operational
Onboarding ? Operational
Outlook add-ins ? Operational
Autoresponder management (app.codetwo.com) ? Operational
Autoresponder sending (rules processing) ? Operational
Attributes manager (attributes.codetwo.com) ? Operational
My user info editor (user.codetwo.com) ? Operational
One-click surveys (ratings counting) ? Operational
CodeTwo Insights (insights.codetwo.com) ? Operational
West US ? Operational
Mail flow ? Operational
Signature adding (rules processing) ? Operational
Signature management (app.codetwo.com) ? Operational
Sent Items Update ? Operational
Admin Panel (emailsignatures365.codetwo.com) ? Operational
Azure AD data caching ? Operational
Onboarding ? Operational
Outlook add-ins ? Operational
Autoresponder management (app.codetwo.com) ? Operational
Autoresponder sending (rules processing) ? Operational
Attributes manager (attributes.codetwo.com) ? Operational
My user info editor (user.codetwo.com) ? Operational
One-click surveys (ratings counting) ? Operational
CodeTwo Insights (insights.codetwo.com) ? Operational
UK South ? Operational
Mail flow ? Operational
Signature adding (rules processing) ? Operational
Signature management (app.codetwo.com) ? Operational
Sent Items Update ? Operational
Admin Panel (emailsignatures365.codetwo.com) ? Operational
Azure AD data caching ? Operational
Onboarding ? Operational
Outlook add-ins ? Operational
Autoresponder management (app.codetwo.com) ? Operational
Autoresponder sending (rules processing) ? Operational
Attributes manager (attributes.codetwo.com) ? Operational
My user info editor (user.codetwo.com) ? Operational
One-click surveys (ratings counting) ? Operational
CodeTwo Insights (insights.codetwo.com) ? Operational
UAE North ? Operational
Mail flow ? Operational
Signature adding (rules processing) ? Operational
Signature management (app.codetwo.com) ? Operational
Sent Items Update ? Operational
Admin Panel (emailsignatures365.codetwo.com) ? Operational
Azure AD data caching ? Operational
Onboarding ? Operational
Outlook add-ins ? Operational
Autoresponder management (app.codetwo.com) ? Operational
Autoresponder sending (rules processing) ? Operational
Attributes manager (attributes.codetwo.com) ? Operational
My user info editor (user.codetwo.com) ? Operational
One-click surveys (ratings counting) ? Operational
CodeTwo Insights (insights.codetwo.com) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Postmortem - Read details
Mar 20, 19:32 UTC
Resolved - As Microsoft is actively looking for the solution, we are closing this incident because it is not CodeTwo related. We were able to confirm that affected users cannot use any of their Outlook for Windows web add-ins including Microsoft's own Viva Insights add-in. We will provide more information in post-mortem communication when we learn more from Microsoft. If users in your organization experience Outlook add-in issues, please open a service request with Microsoft Support.
Mar 15, 17:02 UTC
Investigating - We can see the problem with Outlook add-in reported yesterday (https://status.codetwo.com/incidents/988w7914l855) is back for a subset of users in Germany West Central and might affect even customers who updated Outlook for Windows to the newest version (which temporarily resolved the problem yesterday).

This problem is related to Microsoft infrastructure and backend code, which CodeTwo has no control of, and it affects any Outlook web add-in in Outlook for Windows (also from other vendors). Microsoft has been working on resolving this issue since yesterday, but so far the problem has not been identified by them. CodeTwo is currently helping Microsoft with repro steps and finding the culprit.

If your users are affected and their signatures are not added as they type an email, please inform them to use Outlook on the web (OWA) until the issue is resolved, or you can use the server-side mode only for your organization (which will add all signatures after emails are sent - irrespective of the add-in functionality).

Add-ins in Outlook for Mac, OWA, iPhone and Android seem to work correctly across the entire user base.

The next update will be provided when we learn more about the problem.

Mar 15, 08:20 UTC
Mar 14, 2024
Postmortem - Read details
Mar 20, 19:34 UTC
Resolved - This incident has been resolved.
Mar 14, 12:47 UTC
Monitoring - Microsoft will be looking into this issue because the problem is on their end. As mentioned in the previous update, the problem concerns Outlook version 2402, build 17328.20162, Current Update Channel from March 4, 2024 and is limited only to a subset of users.

We have been unable to reproduce the problem neither in the affected region nor anywhere else on any Outlook version, but we would like to remind you that the problem can be fixed by updating Outlook on Windows to the most recent build: version 2402, build 17328.20184 (File > Office Account > Update Options > Update now).

Since this incident is not related to CodeTwo services or infrastructure, we will mark this incident as resolved. If you have any questions, feel free to contact our Technical Support Team: https://www.codetwo.com/company/contact

Mar 14, 12:46 UTC
Identified - A recent update performed by Microsoft might affect some Outlook web add-ins and prevent them from adding content to emails. CodeTwo add-ins are affected as well (signatures are not added). The problem concerns Outlook version 2402, build 17328.20162, Current Update Channel from March 4, 2024.

We're in touch with Microsoft product groups to help them resolve the problem but we can see that updating Outlook to the newest version resolves the problem. To fix the problem now, update Outlook on Windows to the most recent build: version 2402, build 17328.20184 (File > Office Account > Update Options > Update now).

To check what version of Outlook you have please go to File > Office Account > About Outlook.

Other Outlook versions and Outlook for Mac/iOS/Android do not seem to be affected. Signatures added in the server-side mode are added normally.

Mar 14, 11:23 UTC